CONTACT US POLICY

1. Communication Channels

You may reach Kutoot only through the following official channels:

• Customer Support (Primary): support@kutoot.com
• Phone Support: +91-93803 84568 (Mon–Fri, 10:00 AM to 6:00 PM IST)
• Postal Address: Kutoot Innovations Pvt. Ltd., No. 59, 1st Floor, Chowdeshwari Arcade, 2nd Stage, Opp. to Rajajinagar Metro Station, West of Chord Road, II Stage, Basaveshwar Nagar, Bengaluru – 560086, Karnataka, India
• Website Form: www.kutoot.com/contact
• In-App Chat: Available within Kutoot mobile applications
• Legal & Compliance Queries: legal@kutoot.com
• Grievance Redressal Officer/Data Protection Officer (DPO): grievance@kutoot.com

Kutoot will never request sensitive information such as passwords, OTPs, or banking PINs over phone, email, or chat.

2. Response Timelines

• General Queries / Feedback: Within 2–3 business days
• Technical Issues (website/app): Within 24–48 business hours
• Order / Refund / Redemption Issues: Within 7 business days
• Business Partnerships / Sponsorships: Within 5–7 business days
• Grievance Redressal / Legal Complaints: Acknowledgment within 48 hours, resolution within 30 days (as per Consumer Protection Act, 2019 and IT Rules, 2021)

3. Escalation Process

1. Raise a ticket via email (support@kutoot.com) or in-app chat.
2. For unresolved complaints beyond 15 working days, escalate to Grievance Officer (grievance@kutoot.com).
3. If still unresolved, users may approach statutory authorities (Consumer Commission, CERT-In, or RBI, as applicable).

4. Information Required

For faster resolution, please provide:

• Full Name and Registered Email/Mobile
• Transaction ID / Order ID (if applicable)
• Clear description of the issue or request
• Supporting documents/screenshots

5. Data Privacy

All communications will be logged and processed in accordance with our Privacy & Data Protection Policy and the Digital Personal Data Protection Act, 2023 (DPDPA).

We will use your details strictly for service delivery, legal compliance, or grievance redressal.

6. Misuse & Prohibited Communications

Abusive, fraudulent, or threatening communications will not be entertained.

Kutoot reserves the right to block accounts engaging in misuse of support channels.

Any fraudulent claims may be reported to authorities under the Information Technology Act, 2000 and Indian Penal Code.

7. Updates

Kutoot may update this Contact Us Policy from time to time to reflect regulatory or operational changes. Updates will be posted with a new "Last Updated" date.